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Live Life Luxuriously Because You Deserve It

Tru Luxe Jeans Returns Policy

Effective Date November 5, 2013

Returning items purchased at TruLuxeJeans.com

We want you to be happy with your purchased from TruLuxeJeans.com. You may exchange or return merchandise for a full refund, less shipping charges, based on the original form of payment, within 30 days after purchase.

In the case of an exchange, shipping for the new item will be free of charge. However, we do not refund return shipping charges, unless we made an error in the original shipment.

Returning TruLuxeJeans.com items by mail

Call Tru Luxe Jeans customer service department - Lisa Moody - 1.800.899.9980 x100 or 214.349.1891 x100 to request a Return Authorization. The Garment should be sent to: Tru Luxe Jeans, attn: Lisa Moody, 10367 Brockwood Rd, Dallas, TX, 75238 

  • We will email a Return Authorization to you. Place the Return Authorization on the inside of the package. Securely pack your merchandise. Ship US Postal Service or UPS. Please insure your package.
  • We'll process your return within 5 business days of receipt, though it will take longer to appear on your statement. If you provided an email address, we'll notify you via email when your exchange has been received and processed.

Exchanging TruLuxeJeans.com items by mail

You will not be charged for the shipment of your replacement item.

Call Tru Luxe Jeans customer service department - Lisa Moody - 1.800.899.9980 x100 or 214.349.1891 x100 to request a Return Authorization. The Garment should be sent to: Tru Luxe Jeans, attn: Lisa Moody, 10367 Brockwood Rd, Dallas, TX, 75238 

  • We will email a Return Authorization to you. Place the Return Authorization on the inside of the package. Securely pack your merchandise.

Ship US Postal Service or UPS. Please insure your package.

  • We'll process your exchange within 5 business days of receipt, though it will take longer to appear on your statement.
  • If the requested exchange item is not available, you will receive credit to the original form of payment.